Frequently Asked Questions (FAQ)
Welcome to J. Lustin Burke’s FAQ section! We’ve put together this guide to help answer your most common questions about our wigs, ordering process, shipping, returns, and more. If you can’t find the answer you’re looking for, feel free to contact us at servicecenter@jlustinburke.com.
1. Ordering & Payment
Q: How do I place an order?
A: Ordering from jlustinburke.com is quick and easy! Simply browse our collection of wigs, select the style and color you want, and add it to your cart. Once you’ve added all the items you need, proceed to checkout and enter your shipping and payment details to complete the order.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also accept payments through PayPal for secure and convenient transactions.
Q: Can I modify or cancel my order after placing it?
A: If you need to modify or cancel your order, please contact us at servicecenter@jlustinburke.com as soon as possible. Once your order has been processed or shipped, we won’t be able to make any changes or cancellations.
2. Shipping & Delivery
Q: Do you offer international shipping?
A: Yes, we offer worldwide shipping! Shipping costs and delivery times vary depending on the destination country. You will see the shipping charges and estimated delivery time at checkout.
Q: How long will it take to receive my order?
A: Processing times are typically 1–3 business days. After your order is processed, estimated delivery times are as follows:
- Standard Shipping: 7–14 business days
- Express Shipping: 3–7 business days
Please note that delays due to customs processing or other factors beyond our control may affect delivery times.
Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on our website or the courier’s website.
3. Product Information
Q: Are your wigs made from human hair or synthetic fibers?
A: We offer both 100% human hair wigs and high-quality synthetic wigs. The product description for each wig will specify the type of material used.
Q: How do I choose the right wig size?
A: Our wigs come with adjustable straps and elastic bands to ensure a secure fit. Please refer to our size guide on each product page for detailed sizing information.
Q: How do I care for my wig?
A: Here are some general tips for caring for your wig:
- Wash your wig with mild shampoo and cold water.
- Let it air dry on a wig stand to maintain its shape.
- Avoid using excessive heat on synthetic wigs.
- Store your wig in a cool, dry place when not in use.
Q: Can I style my wig with heat?
A: Human hair wigs can be styled with heat tools such as flat irons and curling wands. However, synthetic wigs may be damaged by heat unless they are labeled as heat-resistant. Always check the product description for guidance.
4. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery. To qualify for a return:
- The wig must be unused, unaltered, and in its original packaging.
- The lace and tags must be intact.
- You must provide proof of purchase.
Contact us at servicecenter@jlustinburke.com to initiate a return.
Q: Do you offer exchanges?
A: Yes! If you need to exchange your wig for a different size or color, please return the original item and place a new order for the replacement. This ensures that you receive the correct item as quickly as possible.
Q: Are return shipping costs covered?
A: Customers are responsible for return shipping costs unless the item is defective or the wrong product was shipped. We recommend using a trackable shipping method to ensure successful delivery.
5. Custom Orders
Q: Do you offer custom wig orders?
A: Yes! We offer custom-made wigs to meet your specific needs, including cap size, color, length, and texture. For custom orders, please contact us at servicecenter@jlustinburke.com for a consultation.
Q: How long does it take to make a custom wig?
A: Custom wigs typically take 2–4 weeks to produce, depending on the complexity of the design and material availability.
6. Customer Support
Q: How can I contact customer support?
A: You can reach us by email at servicecenter@jlustinburke.com. Our support team is available Monday through Friday, 9 AM – 6 PM (GMT).
Q: What if I receive a damaged or defective wig?
A: If you receive a damaged or defective product, please contact us within 7 days of receiving your order. Provide photos of the issue, and we will arrange for a replacement or refund at no additional cost.
7. Promotions & Discounts
Q: Do you offer any discounts or promotions?
A: Yes! We regularly offer discounts and special promotions. Sign up for our newsletter to receive updates on exclusive offers and sales.
Q: Can I apply multiple discount codes to one order?
A: No, only one discount code can be applied per order.
8. Privacy & Security
Q: Is my payment information secure?
A: Yes. Our website uses SSL encryption to protect your personal and payment information. We do not store or share your payment details with any third parties.
9. Out-of-Stock Items
Q: What happens if the wig I want is out of stock?
A: If an item is out of stock, you can sign up to be notified when it becomes available. Alternatively, you can contact us at servicecenter@jlustinburke.com for recommendations on similar products.
10. Gift Cards
Q: Do you offer gift cards?
A: Yes! We offer digital gift cards in various amounts. Gift cards can be used to purchase any product on our website and do not expire.